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M and Ms

M and Ms

www.mms.com
What is your customer experience with M and Ms?

M and Ms Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

1.8 star rating from 11 reviews; 33% would likely recommend. Rating distribution skewed negative with many unfavorable reports. Common pros listed: Anazing, Delicious, Lot of varieties. Common cons listed: Crooks, Discontinued, Fattening. Consumers are mostly dissatisfied and report quality and packaging problems in M and Ms reviews.

Key Takeaways for Future Customers

  • Expect mixed quality; inspect bags on opening.
  • Customer complaints often request refunds and replacements.
  • Contact customer service early and keep photos for claims.

Negative Feedback / Risk Areas

  • Frequent reports of stale, discolored, deformed, or broken candies.
  • Foreign objects and hardness causing dental damage reported.
  • Refunds and response from customer service are often slow or unresolved.

Positive Feedback

Some customers praise flavor variety and specific flavors; a few note excellent customer service experiences.

View full overview ›

Media from reviews

M and Ms - Complaint about a bag of m&m's purchased
M and Ms - Complaint about a bag of m&m's purchased - Image 2M and Ms - Complaint about a bag of m&m's purchased - Image 3M and Ms - Complaint about a bag of m&m's purchased - Image 4M and Ms - Complaint about a bag of m&m's purchased - Image 5M and Ms - Complaint about a bag of m&m's purchased - Image 6M and Ms - CONCERN
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Show reviews that mention
peanut bag peanut butter peanut mms money butter peanuts chocolate complaint refund
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Robert R Bqf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint about a bag of m&m's purchased

AI Highlights
  • - Bag from work vending machine had discolored M&Ms.
  • - They were deformed and dried-out.
  • - Cannot complain to vending company; they didn't make the product.

Purchased at my work vending machine. Never had any issue before but this bag after opening and dumping into my hand getting ready to eat, i seen that they were all discolored, deformed odd shapes.

Like They say in something set at one time..or had something sprayed on them by accident or not. They look old and dried out. Not appetizing at all. I cant complain to vending company because they didnt make or see it prior to packaging.

But long story short, it actually turned me off of m&m's big time, like i dont buy them or eat them anymore because that experience of getting these ugly gross old dried out deformed ones, looked so not what i was wanting expecting and used to getting. And really with no exaggeration, i totally am not attracted to eating them anymore. So this has been at least 3 months this happened, ago. This bag is still sitting in a ziploc bag waiting for me to reach out.

What should i be expecting?i just want my money back from buying them. . Maybe we get lucky and this batch we find out has some rare altered chemical that eats away at peoples tongues or teeth, lucky i never put any in my mouth and ate them... Phew lol but we could be recognized for saving lives or something cool.

Or maybe months supply of m&m candy... Not so much wanting any more candy now, but my $1.50 I paid would be nice.and I'm not angry or looking to break anything.

User's recommendation: Things like this happen,

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Scott L Pck

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Verified Reviewer

Object in m&m container

M and Ms - Object in m&m container

Wife was eating peanut butter m&m had hard piece of something. Not sure what it is. Just purchase for grand kids easter.

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Anonymous
map-marker Lowell, Massachusetts

CONCERN

AI Highlights
  • - Requests a $15 refund for a PARTY bag of caramel M&M's due to broken pieces.
  • - Emailled photos and called 888-696-****; no refund contact provided.
M and Ms - CONCERN

I just purchased a PARTY bag of caramel M&M's and they are many broken pieces. I would like my $15.00 refunded.

I will send pictures of inside bag and outside bag. I have sent emails with pictures tho I am uncertain if anyone will follow up with me.

I contacted the 888-696-**** number and they were uncertain who I could speak with for a refund. They had no contact number to give me.

User's recommendation: Good luck they never replied back

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Wael Mie

M&M's Peanut

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I bought a case of peanut mand m's at Sans club and over half of the packages taste terrible. The date is 01/2026 on the packs in the case.

User's recommendation: Switch to different company

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Christie D Qzq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product

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AI Highlights
  • - I enjoy most M&M candies.
  • - The peanut butter and jelly flavor is disgusting.
  • - I can't find anyone who likes them; many will never buy them again.

I enjoy most m&m candies but the new peanut butter and jelly is absolutely disgusting cant give them away can not find 1 person that likes these plenty that say they will never get them again what is going on with company

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Charles H B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad peanut M&Ms

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AI Highlights
  • - Purchased a party size peanut M&M's for football game gathering.
  • - Tasted rancid; chocolate bad and peanuts rotten; seeking remedy.

Purchased a party size bag of peanut M&Ms for entertaining my friends during the football games. To out suprise, your product tasted rancid.

As if the chocolate had gone bad and the peanuts were rotten.

Now i have a $15.00 bag of peanut M&Ms ready for the trash. Anything you can do for me will be appreciated appreciated.

Thank you

Charles H Brown Jr

User's recommendation: Buyer beware

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Anonymous
map-marker New Castle, Delaware

Empty fun size in bag

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Purchased bag of your mix chocolate. Twix, snickers, peanut M&Ms. Well there were 3 empty bags of the M&Ms

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Anonymous
map-marker Purcellville, Virginia

Not as presented

AI Highlights
  • - The M&M Minis tube is in the Valentine section.
  • - The pink label hints Valentine colors with a bowtie and rose; colors aren’t Valentine colors.

M&m minis in tube (1.77oz) is in the Valentine section. The pink label leads a person to believe the candies are valentine colors along with the man in a bowtie and holding a rose.The colors are certainly not Valentine colors and I'm not up for another trip to the store to seek out the proper holiday colors. 2/2/2025

User's recommendation: Still buy the product, of course

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Eartha G Djz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad bag of m&m's w/peanuts

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AI Highlights
  • - I bought 3.27 oz peanut M&M's for $3.50 on an Amtrak train.
  • - Bag's best before date is 04/2025.
  • - Opened the next day, candy looked old and not edible.
M and Ms - Bad bag of m&m's w/peanuts

I purchased a 3.27 oz bag of M&M's with peanuts for $3.50 (way too much money) on an Amtrak train. I didn't eat them immediately.

It stated on the bag: best before 04/2025.

When I opened the bag the next day, they looked old and not edible. I am requesting a refund.

Loss:
$4

Preferred solution: Full refund

User's recommendation: Open bag immediately

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Orley Koa

I want to know if they change the ingredients in their chocolate

AI Highlights
  • - Customer notes the peanut M&M chocolate tastes different each time.
  • - Asks whether the chocolate ingredients have changed.

Hello,

I wouldnt exactly say that Im pissed. Lol.

That is kind of strong. I would rather with like to address the ingredients in the chocolate of peanut m&ms. Every time I buy them, the chocolate tastes different.

Have the ingredients changed in the chocolate?

Inquiring minds want to know. Thank you so much.

Lisa

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Julie H Zkz

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Verified Reviewer
| map-marker West Bend, Wisconsin

M&Ms look sad

AI Highlights
  • - Bought Walmart Easter bag of peanut M&Ms in the past two weeks.
  • - Not all M&Ms looked appealing; it was shared with guests and not bought again since.
M and Ms - M&Ms look sad
M and Ms - M&Ms look sad - Image 2

In the past two weeks I bought an Easter bag of peanut M&Ms and didnt realize that all the m&ms were not pretty looking..had company over and it was a nice treat. Its not a huge deal but I wanted to let you know.

I bought this at Walmart and have not bought this since so it was only one bag.

Pros:
  • Lot of varieties
  • Pretty
  • Anazing
Cons:
  • Pricey
  • Not all varieties are available like the mint ones

Preferred solution: A new bag of m&ms…??

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Liam R Aml

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They tasty

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AI Highlights
  • - Caramel Cold Brew M&Ms are described as tasty.
  • - The reviewer recommends buying them.
M and Ms - They tasty
Contains 1 confidential file for company representatives

The m&m when they enter your Mouth that *** taste do good mmmh mmhYou Best Buy yourself some those caramel cold brew M&Ms Because flavor town boutta smack you In da face oh my god. Buy some or ima find you

User's recommendation: Buy them

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Heather R Kji

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Verified Reviewer

Complaint

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AI Highlights
  • - Bought a bag of peanut butter M&Ms.
  • - They are peanuts, not peanut butter.
  • - We spent money on something he can't use.

We just bought a bag of peanut butter m&m's and they are not peanut butter, they are peanut, but in a peanut butter bag. My husband cannot have peanuts but can have peanut butter. So just spent money on something he cant even have that he wanted.

Loss:
$5

Preferred solution: Deliver product or service ordered

User's recommendation: Just be careful, you may not get what you are actually buying.

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Denis D Coy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oryol, Central Federal District

Kind gesture for lifetime customer

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AI Highlights
  • - Eileen Parkes was kind and helped me when I was homeless.
  • - She died on March 6.
  • - She loved M&M's and left a sister who could use cheering up.

Eileen Parkes, a very kind woman, the type of woman that didn't judge me for being homeless and always took time to talk to and/or help me, passed on March 6th. She left behind a sister that could use some cheering up.

Eileen LOVED MandM's and purchased them for decades. I think it would be so great if you guys acknowledged to her sister your sadness for losing their best customer and maybe sent a little something. I think it would make a woman who lost her closest friend and sister, smile. Can you consider doing something?

This is not a hustle, ill provide you with the funeral home website that listed her service and you'd be sending it to her sister,'s address. Please, help me do something nice for someone so nice to me.

Pros:
  • Delicious
Cons:
  • Mean and unappreciative

Preferred solution: A recently deceased, lifetime customer, a show of appreciation and a desire to want to brighten up the day of someone who lost their last, living family member

User's recommendation: They obviously do not care about the people that spent decades and thousands of dollars on their product. If you are looking for a kind gesture, MandM's has no interest in even reading what you have to say. Very cold.

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Ella B Six

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Deformed M and M

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My m and ms was squased and deformed and the brownie stuff in the middle had come out. :( They were clumped together as a result.

User's recommendation: Idk

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Margaret M Cst

Stalem&m's

Refund my money for the stale food. Make sure they are delivered without sitting in hot trucks so they dont get gross tasting

Loss:
$24
Pros:
  • Usually taste good
Cons:
  • Fattening

Preferred solution: Full refund

View full review

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